Terms of use
RentPERKS Property Management Limited and Rem Loyalty Rewards Limited (The Companies) as a convenience to you, grant you access to its webSites, subdomains and related webpages and webSites (including without limitation any mobile optimized webSites, and Apps collectively, the “Sites”), conditioned on your acceptance of the terms, conditions and notices contained herein (these “Terms of Use”).
For the purposes of these Terms of Use, “content” means, collectively, any text, images, graphics, software, source code, applications, specifications, audio files, videos, articles, trademarks, logos and other information or content available through the Sites that are not submissions (as that term is defined below), including but not limited to the design, structure, selection, coordination, expression, “look and feel” and arrangement of such content.
Acceptance of terms.
By using the Sites, you agree to these Terms of Use, and you consent to the collection, use and disclosure of information as described in these Terms of Use. If you do not agree to these Terms of use, you must discontinue any use of the Sites and any of their content. Your use of the Sites shall be deemed to be your agreement to abide by each of the terms set forth below. The Companies can change these terms at any time by posting updated Terms of Use on the Sites or by sending registered users an email notice of the changes. You should periodically review the Terms of Use to see recent changes. If any modification is unacceptable to you, you shall cease using the Sites. If you continue using these Sites, you will be deemed to have accepted the change.
Use and restrictions.
You may access and use the Sites only in accordance with all applicable laws and regulations pertinent within Canada and the United States of America.
You acknowledge and agree that The Companies, in its sole discretion and without notice or any further obligation to you, may temporarily suspend or permanently discontinue and refuse any and all current and future, access to or use of the Sites. You agree that you will not directly or indirectly: (A) modify, distribute, provide access to, transmit, display, perform, reproduce, publish, republish, reproduce, repackage, decompile, disassemble, license, create derivative works of, assign, transfer, sell, exploit or otherwise disseminate the Sites or any content, or any derivative works from the content, or any portion thereof, in any medium or in any matter whatsoever;(B) use any data mining, robots, or similar data gathering and extraction methods from the Sites; (C) other than for your use of the Sites as expressly permitted in these Terms of Use access or attempt to access any systems or servers on which the Sites are hosted or modify or alter the Sites in any way; (D) forge headers, create a false identity or otherwise manipulate identifiers in order to deceive others or disguise the origin of any content or other information transmitted to or via the Sites; (E) use, frame or utilize framing techniques to enclose any The Companies trademark, logo or other proprietary information (including the images found at the Sites, the content of any text or the layout/design of any page or form contained on a page) without The Companies’s express written consent; or (F) use any meta tags or any other “hidden text” utilizing a The Companies name, trademark, or product name without The Companies' express written consent.
Any unauthorized use of the Sites will terminate the permission or license granted by these Terms of Use, will result in you being barred from use of the Sites, forfeiture of all reward points and may violate applicable law including copyright laws, trademark laws, regulations and statutes.
You represent and warrant to The Companies that you will not use the Sites or content or any material retrieved from the content to create products or perform services which compete or interfere with the products and services of The Companies.
The Sites may be available through certain mobile devices. You acknowledge and agree that The Companies is not responsible for ensuring that your mobile device’s software is compatible with the Sites or that you can use or access the Sites and the content through your mobile device.
Copyright
The content and the Sites, as well as the selection and arrangement thereof, are the sole property of The Companies and are protected by patent, copyright, trademark and other intellectual property laws and may not be used except in accordance with these Terms of Use or with The Companies’ express written consent. Other than as necessary for your use of the Sites in accordance with these Terms of Use, The Companies grants no other privileges or rights in the content to you, and you must keep intact all patent, copyright, trademark and other proprietary notices on the content. Except as expressly provided in these Terms of Use no part of the Sites and no content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way to any other computer, server, web site or other medium for publication or distribution or for any commercial enterprise, without The Companies’ express consent.
Trademark
All trademarks, service marks, trade names, logos, tag lines and trade dress, whether registered or unregistered (collectively the “marks”) that appear on the Sites are proprietary to The Companies or such marks’ respective owners. You may not display or reproduce the marks other than with the prior written consent of The Companies and you may not remove or otherwise modify any trademark notices from any content. The marks are protected by trademark, copyright, and various other intellectual property rights and competition laws.
In addition, all page headers, custom graphics, button icons, and scripts are trademarks, service marks, trade names and/or trade dress of The Companies or their respective owners, and may not be copied, imitated, or used, in whole or in part, without the prior written permission of The Companies.
Your account
You are solely responsible for (i) maintaining the security and confidentiality of your account and your account password; (ii) restricting access to your computer, mobile device and your account; and (iii) keeping your email address listed on your account current. You are solely responsible and liable for all activities, including, without limitation, all purchases of services through the use of the Sites that occur under your account or your account password.
You acknowledge and agree that The Companies may access, preserve, and disclose your account information, all submissions (as defined below), all communications to and from you, all information relating to your use of the Sites, and all information relating to the use of the Sites under your account or account password if The Companies is required to do so by law or legal process or if The Companies determines that such action is necessary.
Electronic communications
You consent to receive electronic communications from The Companies either in the form of email sent to you at the email address listed on your account or by communications posted on the Sites. You acknowledge and agree that any electronic communication in the form of such email or posting on the Sites shall satisfy any legal requirement that such communication be in writing.
From time to time The Companies will use your email address to send updates regarding your account. You consent to receive email correspondence from us in this way.
Inquiries through rewards@rentperks.com
When submitting inquiries to or otherwise using the Sites and/or the services, you agree not to, without limitation:
- defame, abuse, harass, stalk, threaten, or otherwise violate the legal rights (such as rights of privacy and publicity) of others
- use racially, ethnically, or otherwise offensive language
- use explicit/obscene language or solicit/post sexually explicit images (actual or simulated)
- post anything that exploits children or minors or that depicts cruelty to animals
- post any copyrighted or trademarked materials without the express permission from the owner of such copyright or trademark
- post any person’s name, likeness, voice or biographical information without the express permission from such person (or if that person is a minor, from that person’s parent or legal guardian)
- disseminate any unsolicited or unauthorized advertising, promotional materials, ‘junk mail’, ‘spam’, ‘chain letters’, ‘pyramid schemes’, or any other form of such solicitation
- use any robot, spider, scraper or other automated means to access the Sites
- take any action that imposes an unreasonable or disproportionately large load on our infrastructure
- alter the opinions, goals, profiles or comments posted by others on the Sites, and
- conduct or promote any illegal activities.
This list of prohibitions provides examples and is not complete or exclusive.
Indemnification
You agree to defend, indemnify and hold harmless The Companies, its affiliates and their respective directors, officers, employees and agents against any losses, liabilities, claims, expenses (including attorney’s fees) arising out of your account, your use of the Sites and your submissions and any personal rights contained therein.
Links to third party webSites
The Sites may contain links to websites and resources operated by third parties other than The Companies. Such links are provided solely as a convenience to you. The Companies does not control such webSites, and is not responsible for the content, products, services or information offered by any third parties. The inclusion of links to such webSites on the Sites does not imply any endorsement of any website or the content, products or services offered, advertised, endorsed or promoted by any third party, or of any company or person. If you decide to access any third party webSites or acquire any third party products or services, you do so entirely at your own risk, and you may be subject to the terms and conditions and the privacy policies imposed by such third parties.
Warranties and disclaimer
The Sites, submissions and any content provided via the Sites, including links, are provided on an “as is” and “as available” basis with no warranty of any kind. The Companies do not represent or warrant that the site, submissions, content or any products, services or any other information accessible via the Sites or by any means of access whatsoever is secure, accurate, complete or current or that any particular products or inventory will be available at any particular store. any information or material accessed, downloaded or otherwise obtained through the use of the site, submissions, content or any products, services or any other information by any means of access whatsoever is at your own discretion and risk and you will be solely responsible for any damage to your computer system, loss of data, failure to transmit data or any other loss that results from accessing, downloading, using or relying on any such material.
Information sent or received over the internet may be nonsecure. The Companies cannot and do not make any representation or warranty concerning security of any communication to or from the Sites or any representation or warranty regarding the interception by third parties of personal or other information.
Limitation of liability
You expressly agree that your use of the Sites, content or any products, services or any other information and any information contained herein is at your sole risk. The Companies and its parent, affiliates, subsidiaries, officers, directors, employees, agents and suppliers will not be liable for any indirect, special, punitive, incidental, exemplary, multiplied or consequential damages, lost profits or revenues or failure to realize expected savings, or any damages whatsoever, whether or not such party has been previously advised of the possibility of such damages, whether under contract, tort (including negligence) or any other theory, including, without limitation, arising out of or in connection with any loss or other damages in connection with any unavailability or non-performance of the site, errors, omissions, viruses and malicious code. These limitations will apply notwithstanding any failure of essential purpose of any limited remedy.
Governing law
All litigation, court proceedings, arbitration proceedings, mediation proceedings, lawsuits, court hearings and other hearings or actions initiated in connection with the Sites and/or the content must and will be held exclusively in British Columbia, Canada.
If any provision of these Terms of Use is held to be invalid, illegal or unenforceable in any respect under any applicable law or rule in any jurisdiction, such invalidity, illegality or unenforceable component will not affect the effectiveness or validity of any provision in any other jurisdiction, and these Terms of Use will be reformed, construed and enforced in such jurisdiction as if such provision had never been contained herein. Any headings or titles herein are for convenience only. The official language of these Terms of Use exclusively shall be, and all communications and agreements between The Companies and you and any proceedings in connection with these Terms of Use and/or your use of the Sites, exclusively shall be made in the English language. The Companies and you waive any rights we may have under any other law to have these Terms of Use written in another language, and any translation of this Terms of Use will be for convenience only.
You agree that no joint venture, partnership, employment, or agency relationship exists between you and The Companies as a result of these Terms of Use or any use of the Sites. These Terms of Use constitute the entire agreement between you and The Companies with respect to the Sites, and they supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and The Companies with respect to the Sites.
Availability
The Companies cannot guarantee that the Sites will be available. Interruptions and delays in accessing the Sites are unavoidable and we disclaim liability for damages resulting from lack of availability.
Cash & Rewards Redemption
The Companies credit your account with REM loyalty reward points (REM Points) based on behaviours that are detailed on the Sites. These rewards and behaviours can change without notice.
You may transfer your REM Points to other parties in the program with an account. We cannot refund any such transferred REM Points.
All redemptions of REM Points with partners are subject to those partners’ Terms and Conditions. The Companies are not responsible for updating you on any changes to those Terms and Conditions and cannot warrant availability of their Sites or Products at any time you may wish to exercise a redemption.
Only the Primary Lease Holder (Primary) is eligible to hold an account and earn REM Points.
REM Point earnings multiply the longer you remain a Trusted Tenant by raising in Status. A Trusted Tenant is a Primary that has continued to pay rent and bills on time after a qualifying period. The Status levels are Villa, Manor and Estate and the earnings multiples are listed on the Sites. These can change from time to time. Status will be lost if the Primary accrues debt or fails to pay bills on time.
A Primary that has sustained debt and late rent payments will forfeit all current REM Points. If a Primary breaks a lease without paying the prescribed fees then all REM Points are forfeited.
Any tenant or occupant of a tenancy that causes fear, apprehension or uses inappropriate or threatening language toward any member of the RentPERKS team will have all REM forfeited and be suspended from the program at our discretion. At all times, people must be civil in all dealings.
Travel bookings
Travel bookings made on the REM App (when available to you) have service numbers on your booking confirmations. There may be a delay during peak periods, please hold on the line. If you are already traveling or within 4 hours of traveling you will likely be served faster via your airline’s counter or calling your airline directly. Adding your frequent flyer number, selecting or changing seats and baggage changes are done via your airline’s website using your booking number – we do not provide those services. We can only make minor changes to incorrectly spelled names. Name changes, upgrades and flight changes are treated as cancellations and will result in a refund (based on fiat value) if available, as well as change fees, re-booking fees and any difference in airline value in accordance with your airline’s policy. Your airline may waive or reduce fees due to your status or other reasons, please contact them directly if you believe that may be the case. Any payments due as a result of changes made to your booking through the helpline must be settled in REM before being finalized. Changes made and assistance provided through the help line will attract a service charge which will be added to any overall charges.
